Terms And Condition

Discover General Terms and Conditions of Sale below

1. Application of the General Terms and Conditions of Sale

The general terms and conditions of sale outlined below (hereafter known as "General Conditions"), govern the contractual relationship between any user of the seasonsway.com website and Seasonsway.com.These general terms and conditions are the only ones applicable and replace all other conditions, except in the case of express written consent. Seasonsway.com may be occasionally obliged to modify certain provisions of its general conditions. Therefore, it is necessary to re-read the terms and conditions before each purchase on the seasonsway.com site. We consider that by confirming your order, you have read and accepted our general conditions of sale without reserve.

All orders placed by the customer imply the full acceptance of the present general conditions of sale. Any clause accompanying a customer's order, or any other document which is in opposition to, or which adds a new element to the present general conditions (such as the general conditions of purchase by the customer), will not be accepted by seasonsway.

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2. Prices and Discounts

The products sold by seasonsway are billed in Indian Rupees, at the price quoted on the day of registration of the order, by seasonsway. It include delivery charges, under the condition that the delivery is not prolonged by the Client. seasonsway reserves the right to modify its price at any time and in compliance with current laws.

After acceptance of Seasonsway present general conditions of sale, and acceptance of the said conditions, all Seasonsway.com clients can benefit from discounts, with the discount rate varying in relation to the product ordered.

1) All products marketed on seasonsway, are entitled for discounts ranging from 12% to 26% discount percentage on the special price :

2) Wholesale discounts may also be available on bulk orders of products marketed by Seasonsway.com. The Bulk discount price of products is calculated depending on the amount of products you order. If you order between 1 and 5 units, you will not be entitled to a discount.

You are entitled to a discount if you purchase:

- between 5 and 49 units,

- over 50 units.

The applicable discounts depend on the number of items you purchase. Discount percentages are displayed on each product's specification sheet.

Please note that discount percentages on all products are variable throughout a product's lifetime. The discount percentages applicable are those displayed on the site at the time you place your order.

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3. Payment Conditions

Except in special conditions requiring a special agreement, Seasonsway payment conditions are as follows:

a)Order payment by bank Credit Card (Mastercard, Visa),Debit Card(All Major Banks in India),Net Banking(All Major Banks in India)
b) Order payment by wire transfer
c) Payment should be made 30 days after the invoice date and is subject to conditions and priliminary agreement from the accounts services.

Any of these payment options must first be authorised by Seasonsway financial department.

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4. Availability of products

Our products are offered while supplies last. The information on the availability of products comes directly from our suppliers and is provided to you at the moment an order is put through. We cannot be held responsible for any error or exceptional modification. In the event that a product is not available after you have placed an order, we will inform you by email as quickly as possible so that you may cancel your order is said order is over 15 business days late.

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5. Forwarding- Delivery - Delivery Charges

Upon receipt of your order, we recommend that you check to see if the products delivered conform to your order or indicate if they are damaged, where appropriate, when you sign for your delivery.Seasonsway decides on the mode of delivery except where if specially indicated by the client. The risks associated with delivery are the responsibility of the client.

The client can request an EXPRESS delivery (an order forwarded before 12 pm will be delivered in 24/48 hours).

Our dispatch team will contact you within 48 hours of Seasonsway dispatching your order via Email, Phone,SMS. Delivery usually takes 3-5 working days following the confirmation of your order. Delivery may take longer for areas that are not easily accessible.

The Client must, as of reception, inspect the parcels within the legal timeframe. Please note, conditions such as "acceptance conditional upon verification" or "acceptance conditional upon opening of wrapping" have no legal value with insurers or with transporters.It is the Client's responsibility to provide proof of missing or broken articles.
Seasonsway will strive to respect the stated delivery times, but cannot be held liable for interest and damages because of late delivery and cannot accept the cancellation of an order on that basis. An order made for articles not in stock may be the object of a longer period of delay or a cancellation.If you not receive your order within the given time frame, you must file a report with seasonsway no later than 30 calendar days following the dispatch of the parcel. An enquiry will be opened with the carrier. This may take several days. Please enclose proof of ID and a sworn statement stating the delivery address and declaring that the parcel has not been received. seasonsway is unable to give details regarding further action while the enquiry is underway.

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6. Claims

If the products received do not confirm to the invoice, the Client must advise seasonsway immediately, or at the latest three days beginning with the date the order was received. A copy of the invoice must be attached to the Client's claim. Any claim based on the quality of a product must be accompanied by a specimen of said product containing the flaw as well as a sample still in its original packaging with the appropriate reference numbers for identification. No claims will be processed that do not adhere to the above conditions.

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7. Returns

Products must be returned in perfect condition, carefully packaged in their original state, with all of their accessories and without any modifications to their reference and serial numbers. They must have their labels intact, along with any stamps or marks required for resale. Products must be returned to the After-Sales Service's returns centre in Mr Manohar Negi, C-107,Ground Floor, Lajpat Nagar Part -I, New Delhi-110024, India. Products must also be accompanied by a returns coupon and be sent by recorded delivery, they are the subject of a refund. If a product is returned without prior written authorisation from seasonsway, it will be automatically sent back to the Client at their expense.

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8. Warranties and after-sales services

9.1 Manufacturer warranties

All products sold by seasonsway come with standard 30 day free returns policy! Whatever the problem, you must return your product along with a copy of the invoice, and the returns coupon.Products are returned at the customer’s expense.

For any information concerning the After Sales support, our services are available from Monday to Friday from 9 am to 5 pm: see our Contacts page.

Product warranties sold by seasonsway do not cover:
- incorrect or inappropriate use of products.Please read the user manual supplied with your product carefully.
- defects and consequences due the incorrect use of the product, e.g. commercial purposes,
- defects and consequences due to external causes.

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9. Publicity and Display goods

Promotional and display material (catalogues, posters, etc.) may be given to customers for use by their company, and may only be used at the addresses authorised by seasonsway for the sale of its products.
The customer must not consider themselves as Seasonsway agent, as this would imply that they are acting on behalf of, or under the authorisation of Seasonsway management team. The terms "seasonsway agent", "seasonsway dealer" or "seasonsway shop" must be used in such a way that a third party will not be led to believe that seasonsway has an interest or a responsibility in the management of the customer's business. The brand "seasonsway" or "seasonsway.com" cannot be used without prior written authorisation from Seasonsway. Customers who wish to advertise must consult the concerned seasonsway department beforehand to receive their approval.

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10. Trademarks

Trademarks distributed by seasonsway are protected by current laws and international conventions.As a consequence, neither Clients nor third parties can use trademarks without the express written consent of the trademark holder. It is understood and agreed that the acceptance of the present General Conditions is not in any way such an authorisation.

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11. Insurance

To cover the risk of loss, of theft or other damages in transport that some of the products may be subject to, each party shall make provisions to cover such losses with its own insurance company.

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12. Liability limits

No liability will be accepted for loss or damages, direct or indirect, whatever the cause.In no case will the Client, for any reason, withhold funds from an invoice for an incomplete delivery or for defective goods.

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13. Ownership of Property

Seasonsway remains the owner of the merchandise delivered until the payment is made in full. A promise of payment is not considered full payment until said payment has actually been processed. Any damage caused while in the possession of the client, should said client not have paid in full, is his responsibility. Should the Client deliver merchandise to a third party that has not been paid for, he is advised to immediately inform seasonsway.

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14. Cancellation of Sale

In the case of non-payment of a delivery after the deadline, the sale shall be considered void eight days after notification by registered letter with proof of reception. seasonsway will claim the concerned merchandise without delay, with all associated fees and risks being the responsibility of the Client. Returning said merchandise does not negate the possibility of interest and damages.

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15. Late penalties

In accordance with current law, any sums paid after the due date of the invoice as per article 3 of the present document, will be subject to late fees. These fees will be calculated at one and a half times the bank rate and will be applied retroactively to the date of delivery of the products.

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16. In the event of default

Should payment not have been made in full as of the stated deadline, all outstanding sums, regardless of deadline, will be requested immediately.

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17. Applicable law – Attribution of jurisdiction

In the event of a failure to amicably resolve payment, all litigation involving seasonsway and its Clients will be settled exclusively in the Courts of Nainital (Uttarakhand )with the applicable law being India law. Certain products sold fall under the domain of strategic merchandise and cannot be exported without express written consent from seasonsway.

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19. Opening a seasonsway.com account

The Site is reserved for professional clients wishing to purchase products that are directly related to their activity and who have opened an account beforehand according to the following conditions.

When the client first opens an account on seasonsway.com, they agree to provide the following information before placing their first order:
- a PAN Card
- a proof of Address
- a copy of the company's invoice( if applicable)

In addition to this information, the client also agrees to provide the following for each order:
- a professional email address
- a landline/Mobile telephone number (place of work or home) on which they can be reached during normal opening hours.

Finally, the client must also provide the exact contact details for the individual that seasonsway may contact if necessary.

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